CommunityLIVE 2017

By: Kevin Ledgister, Marketing Manager, ImageSoft, Inc.

The recent tragedy has the nation thinking about Las Vegas and how a community is brought together. Our thoughts are with the residents and visitors of Las Vegas.

Two weeks ago , we were joined by thousands of OnBase professionals, administrators and business leaders for Hyland’s annual CommunityLIVE conference in Las Vegas. OnBase is a platform that governments and businesses can use to manage their content and bring new efficiencies into their organization. This year was a record year for ImageSoft. We had nearly 70 customers in Las Vegas that were all interested in expanding the use of OnBase either to serve their constituents better or to reduce operational costs to make them more competitive in their industry.

IMG_7033 2CommunityLIVE kicked off with a keynote by author and industry disrupter, Josh Linkner, who shared with us five obsessions of an innovator. Linkner was right on with his “obsessions” and real examples of organizations that solved business problems and challenges with scarce resources. For sure I’m going to download his book and read it.

Several of our customers, including Cleveland Municipal Court, Del TacIMG_7092o, and Philadelphia Gas Works had opportunities to spotlight how using OnBase made a significant impact on how they operated. Even though each one was using OnBase in a very different way, they all shared the benefits of reduced cycle times, reduced missing documents, automation of repetitive tasks and time saved with immediate access to required information. To do this, they all had to integrate OnBase with their core business software.

While it’s no surprise to us, our customers are frequently surprised that the projected benefits and the return on investment are often far too conservative. The reason for this is that using paper requires a lot of kinetic energy that is often overlooked or dismissed in terms of value and the focus is on highly visible areas. Spending 20 minutes locating a missing file may not seem like much, but if across your staff you’re spending 2,000 hours a year locating and refiling documents, that’s another full-time employee.

IMG_7099While we worked hard during the day attending sessions and having strategic sessions with our customers, we did take some time out in the evening to enjoy the sights and sounds of Las Vegas. Every year, we hold a special event for our customers called TNO (The Night Out) and this year we treated our customers to a dinner at the Grand Hotel downtown, a scavenger hunt on Fremont St. and then an impromptu karaoke session to wrap up the event.

Featured this year is OnBase 17, a new version with over 3,000 enhancements and new interfaces that makes OnBase more accessible to more users whether they are in the office or on the go. The changes and updates on OnBase 17 definitely proved to be an incentive for customers to accelerate their upgrade schedules. Hyland Software once again reiterated their shared vision of making OnBase available anytime, anywhere, on any device, in a secure mode. And their sneak peek into the future proved that they are on the right track.

For those that attended, what was your biggest takeaway from the conference?

Wine, Cloth, Carpentry and Court Automation

By Jeff Barlow, Justice Consultant, ImageSoft

It’s pretty intuitive that when it costs less to acquire and run an automated system than to pay people to do the same work it makes financial sense to implement the technology. However, what is a lot less intuitive, but, paradoxically, a lot more true, is that it can make more financial sense to implement technology even if people could do the tasks for less.

140_competitve theoryWhile reading William Berstein’s A Splendid Exchange: How Trade Shaped the World (a fascinating and incredibly timely read), I had one of those “Aha” moments (either an epiphany or an unscheduled, age-related loss of brain cells, I’m never sure which). This one related to the international trade economic Theory of Comparative Advantage, first promulgated in the early 1800s, and how it might apply to the business case for implementation of automated systems in the courts.

In terms of international trade, the intuitively obvious conclusion is that if one nation (Country A) can produce something for less than another nation (Country B) can produce it, Country A should never buy that product from Country B. That’s what’s called The Principle of Absolute Advantage. Very obvious. Very simple. And, often, very wrong.

The key factor is Opportunity Cost. In the classic example, assume Country A can produce wine for half as much as Country B and cloth for one third as much as Country B. Further assume, in the perfect world of the theoretical economist, that any resources (labor, equipment, land) devoted to production of wine will reduce the amount of cloth that can be produced. In that case, Country A makes out a lot better buying wine from Country B in order to maximize production of the higher-margin cloth.

The part that got me thinking about the technology business case was a non-international (and for me much more understandable) illustration. Assume a highly specialized, very skilled and experienced attorney in high demand can bill $1,000 an hour. Assume also that the attorney is a very skilled carpenter; so much so that the attorney can do in half the time the same quality work as a master carpenter, who charges $100 an hour. As a strictly financial or business proposition (leaving aside personal satisfaction), should the attorney do or not do a DIY remodel job? Clearly, to the extent the time remodeling reduces legal practice billable hours, the attorney is losing (by not earning) money. That’s Opportunity Cost.

Now look at the business case for court technology. Suppose the acquisition and ongoing operational costs, for whatever reason, appear to be greater than or not significantly less than using staff to perform the same functions. While the Principle of Absolute Advantage (the obvious answer) would suggest that it would be more cost effective to forego the technology, such a conclusion may well overlook substantial Opportunity Costs. Simply put, what AREN’T those staff doing when they are manually dealing with those physical documents? What ISN’T the file storage area being used for while it houses all those files? What could those resources be better spent on? And so on.

While not the only question in the business case, how much is “being left on the table” should absolutely go into the calculation. If every staff person were capable of transporting, filing, or tracking documents and nothing else, perhaps the Opportunity Cost would be low. But that’s rarely the case. Those folks could be, and should be, and would be happier doing so much more.

 

Juggling Public Record Requests – Keep Those Balls in the Air

 

Tim Zarzycki, Senior Account Executive, ImageSoft, Inc.

iStock_000011704687_MediumAmong the multitude of daily tasks performed by court clerks is responding to public requests for records. These records include case files, dockets/summaries of court cases and courtroom proceedings, records about defendants, criminal records, and long email threads, often with photos and videos attached. In addition to explaining court actions and decisions, these records are generally accessible to the public based on state sunshine laws, open records laws or public records laws. In an era of greater scrutiny and demands for transparency, clerks need better ways to handle public record requests.

It’s a juggling act that gets more complicated by the day.

Day-to-day challenges

Giving the public its right of access to public records can be a cumbersome challenge for paper-based courts or courts working without an integrated case management system. It clogs operations and requires scarce resources. In addition to coordinating and maintaining the case file associated with such requests, courts also face such challenges as:

  • Siloed data and documents in each department with incompatible formatting — hunting down documents from multiple departments, locations and filing cabinets puts a burden on government staff and leads to lengthy fulfillment cycles
  • Challenges of tracking and distributing requests, reviewing long email chains, making phone calls and hunting down documents; most tracking systems are spreadsheets that require manual data entry which further consumes staff time
  • Need for a consistent layout for the request packet
  • Need to maintain correspondence with requestor, additional departments
  • Inconsistent/poorly defined request methods
  • Audit trail requirements
  • Protocols for redaction
  • Retention times/discard times/destruction processes with certificates of destruction
  • Fee collection processes
  • Statutory deadlines for providing public records
  • Document security

The right solution

JusticeTech’s public records solutions create a complete package to manage the full scope of public records needs, helping courts meet their legal responsibilities for transparency and open government initiatives. The solutions help court clerks and staff retrieve and bundle documents to meet record requests, provide self-service access to documents and records, automate the request process and redact confidential information. These solutions:

  • Simplify request submission and delivery for constituents
  • Provide comprehensive search for complete request fulfillment
  • Improve process transparency and reporting for better constituent service

Read more about automating request for public records and keep that juggling act in the air.

How are you managing public requests for court records?

 

See You in Salt Lake City

We’re looking forward to the Court Technology Conference in Salt Lake City September 12-14. Events such as this give us an opportunity to meet and greet customers and potential customers. We’re always happy to talk about JusticeTech and the ways its solutions can make courtrooms run more efficiently. Stop by our booth #410 for a quick chat.138_CTC

In addition, we’ll be presenting at two different sessions during the conference.

Join us on Wednesday morning for a discussion of The Component Model in Action. From its very beginning, ImageSoft chose the component model as the best approach for courts. Our increasing number of statewide partnerships tells us this is the right decision. We will share four reasons why courts are adopting the Component Model as their strategy. We’d like to hear your feedback on this trend.

Then on Thursday morning, we’ll discuss what happens when courts realize it is time for Going Beyond eFiling. Many courts have implemented an eFiling system but haven’t achieved a true digital workflow throughout the court. Paper handling and manual keying still drive too many court processes with attendant waste and expense. Join us for this strategy session to hear how prominent courts with a decentralized judiciary are attaining a digital workflow all the way to the courtroom without the expense of replacing their CMSs.

ImageSoft is an industry leader in transforming courts into digital environments. Our JusticeTech technology solution for courts enables eFiling, electronic case files, public access to documents, Pro Per/Pro Se eFilings and many other benefits.

See you in Utah.

Imagine – Part 3

By Jeff Barlow, Justice Consultant, ImageSoft

Part Three: MaaS and its Effects on Insurance and Personal Injury Cases; Technologies to Predict Outcomes

In Part One of this series, we talked about the growth of Mobility as a Service and how it is fundamentally and forever changing personal transportation.

In Part Two of this series, we looked at augmented driving and self-driving vehicles and their effect on the volume of traffic violations.

To start, consider that 94 percent of all traffic accidents result from driver error. Insurance companies are aware of this fact. So are the companies moving to develop self-driving cars. Over a year ago, Volvo declared it will assume 100 percent liability for any accidents or injuries caused by one of its vehicles while operating in fully autonomous mode; the other players (car manufacturers and makers of autonomous driving systems) are following suit.

As I noted in an article awhile back,

Of course, the manufacturers will tack the liability insurance cost onto the vehicle cost, right?

Well, maybe so; but that doesn’t mean what you might think. The average vehicle lifetime cost for liability insurance is in the neighborhood of $10,000. But, the car manufacturers don’t figure it that way. Instead, they look at what they expect the assumption of liability to cost them.

 In their risk analysis, the key piece of information is how much of the financial cost insured by that $10,000 per vehicle is based on driver error. The answer, according to the National Highway Traffic Safety Administration, is … 94 percent.

 The manufacturers are betting that their cars can do better than that – a lot better. Six percent of $10,000 is $600. Then take out the necessity for insurance companies to sell policies, collect premiums, process claims, and provide a return to shareholders from the original $10 grand

So, the real number looks like something less than $600. Indeed, based on this type of analysis, buyers of self-driving vehicles might well expect significantly lower cost of ownership than with driver-driven cars. Basically, there will be a lot less risk and a lot fewer intermediaries.

The manufacturers are going to be the insurers; and they are betting they won’t be making big PI payouts very often. If this bet is even partly right, it will fundamentally change the insurance industry. It’s also likely to change the courts’ case mix and volume.

Computer Based/Computer Augmented Prediction of Case Outcome Approaching 100% Accuracy

137_imagine3If you watch any TV, you have seen the ads for IBM’s Watson. That’s just one of the manifestations of how far along the expert systems curve we are. Currently in areas as different as medicine and chess, in the ranking of successful diagnosis/prediction/performance capability, humans come in third. Computer systems (such as Watson) come in second. Yes, better than humans. In first place, though, are humans working WITH tools such as Watson.

The results of Artificial Intelligence systems to predict outcomes in the legal realm have shown predictability success rates exceeding those of experienced attorneys and/or judges.  And these systems are in their infancy.

Consider the following case types, and the impact if parties (or potential parties) knew in advance that they had essentially no chance of success:

  • Small Claims
  • Traffic Violation
  • Misdemeanor
  • Felony
  • Family Law
    • Child Custody
    • Support
    • Property Division
  • Personal Injury

It’s not a big stretch to foresee low- or no-cost apps that, given the correct “framing” of the case and facts, will provide all but certain predictability in many, many cases.

The key, of course, will be in the discovery. In some cases, legally trained help may be a requisite for getting the best prediction. In others, with very straightforward facts, there may be minimal need to consult a legal expert.

Once again, though, as people are able to see whether filing or defending a case have any realistic chance of success, filings would decrease and actual trials would become even more rare. Not to zero, (hope springs eternal) plus, as we know, clients routinely ignore the advice of attorneys in this regard. But in many areas, particularly involving pro-se litigants, expect filing and trial numbers to decline.

The Challenge

Go back to the “Imagine” categories and try to visualize court management, assuming these changes came to pass.

What would change in my court if ____

  • Revenue from minor traffic and/or parking fines is cut 50-90 per cent?
  • Filings of cases involving traffic violations drop, again by 50-90 percent?
  • Filings of auto-based personal injury cases drop by 50-90 per cent?
  • And of those filing, less than 20 percent go to trial?
  • Parties were able to ascertain (sometimes with the assistance of lawyers, sometimes without) the estimated outcome of cases with a likelihood of 95 percent or more in three quarters of all cases, and to accordingly plead, settle, or not even file?

Then, consider that there is a very great likelihood that the LARGEST changes are not on the list. After all, twenty years ago no one had heard of the Internet, so it was not included in anyone’s predictions of the future. Just over ten years ago, no one outside of developers (and Star Trek fans) even imagined the iPhone. The term “social media” probably conjured up thoughts of People magazine. Five years ago, few people had heard of “shale oil,” and fewer still assumed that gasoline would sell for under $2.50 a gallon.

So, what’s the elephant in the room that we’re not seeing today? As The Moody Blues would say, if you know, please tell me. Whatever it is, it will make its presence felt pretty soon.

Meanwhile, imagine…

 

 

Imagine – Part 2

By Jeff Barlow, Justice Consultant, ImageSoft

Part Two: Augmented/Self-Driving Vehicles

In Part One of this series, we talked about the growth of Mobility as a Service and how it is fundamentally and forever changing personal transportation. 

136_imagine2If/when Augmented Driving becomes more than a niche phenomenon, it will quite predictably accelerate the shift toward Mobility as a Service. For proof, look no further than Uber’s multi-million dollar investment in self-driving vehicles. Allowing users to summon up, and send away, cars at need reduces a large percentage of the need for a personally owned vehicle.

With the emergence of MaaS, the incidence of traffic violations can be expected to substantially drop. Add to that augmented and/or self-driving vehicles, and the drop dramatically increases. Why? Because all but an insignificant number of traffic violations performed by vehicles operating based on algorithms will result either from one of two causes: First, faulty/illegal instructions from the traveler; not misconduct by the driver. Second, from the traveler overriding the algorithm and taking manual control.

So, for example, if the traveler instructs the vehicle to exceed the speed limit, and if the vehicle’s algorithm permits such an override, while there may be a violation, it would not be a driving violation. And, it’s an interesting question whether we as a society would allow such an algorithm. And even if allowed, would we as a society NOT require that such a command be observable by law enforcement systems in real time, just as a vehicle’s motion may be permissibly observed in real time by law enforcement – on the ground, in the air, or through imbedded technology (cameras, sensors) along the road, or (most effective) transmitted from the vehicle itself?

Personally, I think you can expect fully autonomous vehicles sooner rather than later, although implementation will not be uniform nor global. “Low-hanging fruit” includes

Add to this mix the pressure from insurance companies (and maybe, later, legislative bodies) to either require or provide even more incentives for even greater augmentation, just as they have done with seat belts, ABS brakes, and air bags. In the trucking industry, for example, insurers are requiring installation of technology to monitor driver driving hours and mental acuity in accordance with new federal regulations as a requisite to writing policies for long-haul trucks.

In fairly short order, I think you can expect, at a minimum, price breaks for some or all of the following:

  • Speed governors (regulating maximum speed), possibly with context awareness e.g., What is the speed limit here? How fast is the surrounding traffic moving? What are the weather and surface conditions?.
  • Biometric driver recognition (face, voice, handprint, other) possibly connected to whether or not the vehicle will operate at all.
  • Driver physical competency evaluation, such as determining whether the driver is under the influence, fatigued, etc., again connected to whether the vehicle will operate.
  • Permission for always-on “black box” capability that can locate and track the vehicle in real time and/or be used to determine where the vehicle has been and what it was doing at any given time in the past.

More difficult to imagine, not for the technology, but for the politics, would be acceptance of both real-time and historical law enforcement monitoring of all vehicular activity as a requirement to use the public roads. The debate will occur. There is currently, of course, no right to not be observed while operating a vehicle on public roads. And, all vehicles must display a unique identifier (the license plate) while on the public roads. In some jurisdictions, opaque windows that interfere with law enforcement’s ability to see what’s inside the vehicle, are illegal.

In other words, real-time monitoring and control of vehicle driving is already here, and will continue to reduce the amount of driver-committed traffic violations. Will the “right” to take one’s chance that he/she is not being observed be deemed to outweigh the safety aspects of universal monitoring? The answer probably lies somewhere in between.

In any event, it’s hard not to predict a decline in traffic violations. Thus, fewer traffic court cases and less traffic fine revenue.

And, for the same reason, fewer traffic accidents. Which equates to fewer Personal Injury cases. A LOT fewer PI cases.

Coming in Part Three: Effects on Insurance and Personal Injury Cases; Technologies to Predict Outcomes

Imagine – Part 1

By Jeff Barlow, Justice Consultant, ImageSoft

Part One: Mobility as a Service

135_imagine1Let’s imagine, if you will, a court in the future. Pick your own timeline for the advent of each of the futuristic “advances” proposed below. Every one of them is already under way. Granted, some of them are still in the early prototype stages, but most are fairly far along; some are already implemented in other government and private sector entities.

Ask yourself the question:

What would change in my court if ____

  • Revenue from minor traffic and/or parking fines is cut 50-90 percent?
  • Filings of cases involving traffic violations drop, again by 50-90 percent?
  • Filings of auto-based personal injury cases drop by 50-90 percent?
  • And of those filing, less than 20 percent go to trial?
  • Parties were able to ascertain (sometimes with the assistance of lawyers, sometimes without) the estimated outcome of cases with a likelihood of 95 percent or more in three quarters of all cases, and to accordingly plead, settle, or not even file?

How do these things happen? Consider some of the following developments.

Mobility as a Service (MaaS)

Remember when the cost of getting entertainment from a TV consisted of buying the TV and antenna? True, it was expensive, but you only paid once. Now consider how much you pay every month for TV. That’s Entertainment as a Service. You pay for personal communication through your cell phone bill; that’s Mobile Connectivity as a Service.

What Uber, Lyft, and similar enterprises offer is Mobility as a Service. The big driver (no pun intended) here is that, next to the home, the vehicle is generally a person or family’s biggest expense. There’s the cost of the vehicle, the cost of the fuel, the cost of the insurance, and the cost of storage (garage at home; paid parking at work or elsewhere) just to name a few expenses that go with vehicle ownership. Worst of all, the asset – the vehicle – that’s costing all that money sits idle between 70 percent and 95 percent of the time, during which, of course, it has to be stored.

Thus, the financial incentive for individuals living in urban areas to divest themselves of cars – or use them a lot less – when possible is great. In urban and many suburban areas, this divestiture is already becoming and will continue to become even more attractive.

The limitation on most forms of public transportation (buses, rail lines, etc.) until now have been:

  • The need for the rider to go to where the transportation loads and unloads; and
  • The need for the rider to conform to the transportation system schedule.

MaaS changes that dynamic. The question becomes service level – what will the user pay to receive a given level of service/flexibility.

Just as Napster changed fundamentally and forever the business model for acquiring music, Uber, Lyft, and the other early players in MaaS are fundamentally and forever changing the model for personal transportation. Even if Uber and/or Lyft fail to survive – as Napster failed to survive – the change will be irreversible.

Coming in Part Two: Augmented/Self-Driving Vehicles – How this technology introduces new legal questions. 

 

Attending the National Association for Court Management Conference Debrief and Dancing at the Library of Congress

By: Josh Townsend, Account Executive, ImageSoft

134_postNACM-2Washington, D.C. – hands down – is one of the prettiest and most tourist friendly cities in the world. It’s just one of the many reasons why we enjoyed the recent annual conference of the National Association for Court Management, this year held in conjunction with the International Association for Court Administration. This year’s conference was a weeklong examination of various challenges and solutions facing judicial administration professionals and judges, including technology and its deployment. And it included a spectacular evening of networking, fun and great food, dancing the night away at the spectacular Library of Congress after hours.

How to integrate efiling with case workflow

Among the themes we heard from attendees was an overarching question of how to deal with efiling and electronic case workflow, both for states that have and have not mandated efiling. Courts are eager to streamline their operations and shepherd scarce resources to the most strategic areas.

As states are beginning to use efiling processes to receive documents, court administrative staff are looking for answers as to how to roll out an automated process and how to tie efiling with the various case management systems used by other courts, prosecutors, and law enforcement. So many efiling systems are available; however, many do not integrate with existing case management systems.

Looping judges into the electronic case workflow

A second theme we heard at the conference was how to create a system that fits the needs of judges.

When a state mandates efiling, courts want document management with efiling that has the ability to move documents from clerks to judges using an automated workflow and case management. Courts might receive efiled documents, but if the court has to put them into a PDF and print them out for the judges to use, the streamlining process isn’t working.

Judges have specific requirements as far as case management is concerned. Once the court receives a document, how will the court give judges access to the documents? Similarly, courts are looking for a process that mimics paper processes so that judges can annotate files, search, bookmark, add highlights, etc. Each judge works in a unique way – file views must be customizable to each judge. Conference attendees wanted to know how to customize the automated solution to fit the particular needs of each judge while providing an intuitive experience.

JusticeTech from ImageSoft answers efiling concerns

TrueFiling, JusticeTech’s electronic filing solution from ImageSoft, expedites justice by automating file handling and streamlining case workflow. It is a Web-based solution, available 24/7, that integrates with any case management and document management system. Created to meet or exceed industry standards, TrueFiling is Oasis ECF conformant.

TrueFiling automates the creation of new cases, allows search functions through existing files, and streamlines the addition of new filings to open cases. Courts can send data from approved filings to your case management system, eliminating manual re-keying. Courts reduce costs related to administrative overhead, storage, postage, office supplies, and more.

TrueFiling couples with OnBase single enterprise information platform to manage content, workflow and cases. It helps courts become more efficient and agile in providing justice.

OnBase captures files and organizes them into a single electronic case file. It automates processes and creates routing rules for case file processing. Content is accessible from various devices, anywhere, anytime and can be shared among stakeholders, including law enforcement, prosecutors, DOT, etc. Maintaining the security and integrity of content is ensured with a full audit trail and granular security. Reporting using a set of 180 pre-configured report templates or creating customized reports is an easy process, which reduces the burden of providing information to other agencies.

Solutions for the bench

Courts are looking for solutions that give judges the freedom to design case file viewing and markup to fit their particular styles and processes. aiSmartBench gives judges a solution that allows them to customize file management while still integrating with the host of different case management systems. aiSmartBench currently integrates with 17 different case management systems; it is designed to integrate with any case management system that can exchange and provide the required data. Moreover, it gives the judge the power to customize how files appear and how the judge interacts with files.

What’s next?

We’re looking forward to following up with attendees from the NACM conference over the next few weeks to continue to answer questions about streamlining court operations and saving resources.

While you were at the NACM conference, did you happen to see our crumpled paper video?

What the “Third Wave” Means for Court Technology

By Dave Hawkins, CEO, ImageSoft

I attended the Inc. magazine GrowCo Conference in New Orleans last month. Somewhere between the seafood gumbo, the crawfish étouffée, and the jumbalaya, Steve Case of AOL fame served up a prophetic message based on his newly revised book, The Third Wave: An Entrepreneur’s Vision of the Future. The title refers to the evolution of the Internet. The First Wave fostered the creation of the Internet with the requisite infrastructure – servers, cabling, network switches, portals, service providers, and the like. Companies such as Cisco, NetGear, CompuServe, Prodigy, NetScape and America Online rose to prominence, while Microsoft, Intel, HP, Gateway, and Dell grew rapidly by virtue of the new demand for personal computers and related software.

133_wave

The Second Wave consisted of all the apps built to run on the Internet. This wave included tech firms providing new types of networking and social media services previously unavailable anywhere, such as Facebook, LinkedIn, Twitter, Instagram, Snapchat, etc. It spawned new Internet-only retailers, most notably Amazon, as well as new ways to buy things, such as the online auction service provided by eBay. At the same time, the Second Wave saw the meteoric rise of eCommerce from brick-and-mortar chains that transitioned to online retailing. Department stores, booksellers, pharmacies, and even automakers discovered they needed to forge new online identities to keep their customer bases from dissipating.

The Third Wave will involve the transformative integration of the Internet into all facets of everyday life. In the future, calling a device “Internet-enabled” will sound as silly as calling something “electricity-enabled” today. Steve Case highlighted several major arenas in which the Third Wave will bring revolutionary progress: education, healthcare, transportation, food production and city management. In healthcare, for example, Third Wave technologies will facilitate much greater precision in medicine, allowing doctors to edit genetic code using the power of genomics and data analytics. Fitness trackers will evolve into hardware and software for capturing a full range of vital signs on a daily basis, collecting and analyzing the data to alert patients and their doctors of potential health issues before they happen. When you go to see the doctor, they will already have this data to help answer their diagnostic questions such as “When did it start bothering you?” The implications for disease management, home health care, and epidemic tracking are astounding.

But what about the justice industry, which is ImageSoft’s primary area of expertise? What will the Third Wave bring in the way of improving the American justice system? Today, even courts that go “paperless” still use paper at some point in the case-processing chain. They may, for example, offer eFiling, but print the file once received, or perhaps keep it electronic until a judge needs to sign it, and then have it printed at that point. In the Third Wave, courts will seamlessly integrate tools to keep case records electronic from start to finish. On the front end, lawyers, police officers, and even self-representing litigants will have the ability to eFile documents to initiate a case, and may utilize automated document package creation to expedite their initial case filings. These tools will be particularly helpful for the poor, the disabled, the medically incapacitated, and incarcerated persons to give them much greater access to justice than is available today. New tools will also allow simple cases such as traffic violations to be handled remotely; imagine being able to contest your speeding ticket without needing to take a half day off work to go to court.


Read here how courts can stay electronic from start to finish.

 

Once a case is initiated, the documents can remain electronic throughout the court process via document management and workflow tools to enable access for all parties to a case as well as the related court personnel. Closing a case can also stay electronic, as new eSignature tools are structured to focus on speed and reduce cumbersome repetitive steps, which were impediments associated with older products.

Case cited three factors which will be of utmost importance during this Third Wave: partnerships, policy, and perseverance. As I listened to him speak, I contemplated the changes that are already taking place in the justice technology arena. Forward-thinking court systems are partnering with technology vendors to integrate best-of-breed solutions to automate all aspects of the court process. As for policy, institutes such as the Organization for the Advancement of Structured Information Standards, or OASIS, have piloted policy initiatives to standardize eFiling compliance nationwide. Through it all, perseverance will certainly be required to bring the justice system’s “late adopters” into this next wave of technological advancement.

ImageSoft is working alongside our partners Hyland (makers of OnBase for enterprise content management), Mentis (which offers aiSmartBench and other court tools), and Court Innovations (which provides Matterhorn online dispute resolution system) to reshape the court technology landscape to meet the demands of the Third Wave.

By the time I left New Orleans, I was “jazzed” thinking about the possibilities. We welcome the opportunity to collaborate with others to create a better future for our courts and their many constituents.

What do you think of Steve Case’s vision for the future?

 

Childhood’s End

By Jeff Barlow, Justice Consultant, ImageSoft

Notice anything different about this post?

The difference is probably hard to spot. The difference is ––I’m dictating directly into my word processor. 131_voiceactivation

Now, that may not seem very different to you; but I guarantee you, it’s really different for me. Sure, I used to dictate all the time when I was practicing law. I even dictated quite a bit when we were developing and deploying court computer systems. I’ve dictated documentation, help text, process and procedure descriptions and instructions, and, of course, correspondence.

And, of course, Siri and I are chat pals.

However, the experience of dictating and see the words appear on screen in my document is (for me, at least) totally unlike dictating to either a live stenographer or a dictation unit.

I regard this activity as preparation for direct Brain Machine Interface.

Oh, you don’t believe that BMI is coming anytime soon? Well, you’re not alone. In fact, you’re probably the comfortable majority.

Among those not in the comfortable majority are Mark Zuckerberg, DARPA (Defense Advanced Research Projects Agency), and Google, to name a few. Renowned physicist Stephen Hawking is already doing it. Granted, it is currently very expensive and requires invasive surgery. But Facebook, DARPA, and Google are betting that changes in a big way in the next five or so years.

You don’t have to believe BMI it is possible; but you should be thinking about the implications if it is. Because, whether ubiquitous BMI is just around the corner or not, capabilities that are mighty close are already here.

Like dictation directly into a standard word processor, email, and, most directly, text messaging.

How do you think voice activation will enter court technology?